What is an OpenEra SLA?
Your OpenEra SLA (Service Level Agreement) is your guarantee of
prompt IT support for your linux and Open Source system within an
agreed response time.
Your OpenEra SLA provides you with on-tap access to certified
professional linux expertise from people who are familiar with how
your IT systems are configured.
Your OpenEra SLA gives you peace of mind that your business
information systems will be maintained and stay live, all for an agreed
monthly service fee.
Your OpenEra SLA is tailored to your business needs. Your
agreement gives you the certainty of embedded pro-active components that
significantly reduce your exposure to risks of business IT disruption.
How does an OpenEra SLA assist my business?
Your OpenEra SLA fills the service void in linux support,
by providing you with professionally certified and guaranteed linux support.
Your OpenEra SLA gives you prompt outcomes, by giving every
problem that threatens your business performance immediate and prioritised
attention.
What benefits does an OpenEra SLA provide?
Your OpenEra SLA overcomes the problems associated with how your
organisation guarantees its ability to provide IT support to support
its growth.
Your OpenEra SLA fits with your business policies, whether you prefer
to keep most of your IT skills in-house or access them through external
contracts. Your OpenEra SLA complements your preferred arrangement,
providing high certainty for a guaranteed cost.
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How does an OpenEra assist its clients?
OpenEra assists its cients in deciding what service configuration best
suits their firm by answering questions such as:
What value do you place on internal resources?
How often do you need support?
Do you have the right skills and people to perform the
required tasks?
Do you have the right infrastructure and systems to provide
internal support?
Can you afford to hire, train and replenish your IT staff?
How much customised development do you need?
How much 'down-time' can you afford?
What is the total value of IT to your company: That is,
your TCO (Total Cost of Ownership)?
Depending on who you speak to within your organisation, the answers
to these questions will often differ.
OpenEra will work with your decision makers to help identify your
specific needs and how to best satisfy them.
OpenEra's mission is to fill the IT support gap by designing and
delivering the right OpenEra SLA for your organisation.
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Benefits of Partnering for Support
Your OpenEra SLA gives you immediate access to up-to-date skills
Your OpenEra SLA offers email, phone and physical access to IT support staff
Your OpenEra SLA ensures access to a broad range of skills and solutions
Your OpenEra SLA delivers guaranteed response times
Your OpenEra SLA provides guaranteed service levels
Your OpenEra SLA reduces opportunity cost losses due to internal debate,
indecision, lost services time and implementation faults
Your OpenEra SLA ensure your accurate reporting of monthly IT
services expenditure.
Contact us for Peace-of-Mind
OpenEra offers your firm a simple, effective and immediate service
guarantee – your OpenEra SLA.
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